Shipping Policy

Trifta is a peer-to-peer marketplace. Shipping is performed directly by the individual seller of each item, not by Trifta. This policy describes how shipping works, who is responsible at each step, and what you should expect.

1. Who Ships

Each seller is responsible for packing and dispatching the items they sell, using the courier of their choice. Trifta does not warehouse, inspect, or handle any item physically. Trifta provides the tools for sellers to enter courier and tracking details so buyers can follow their package.

2. Shipping Fees

Each seller sets their own shipping fees for local (within the same city) and national (outside the seller's city) deliveries. These fees are shown on the product page before you add an item to your cart and are added to the item total at checkout.

For orders containing items from multiple sellers, each seller's shipping fee is calculated separately and summed at checkout.

3. Dispatch Timeline

Sellers are expected to dispatch orders within 3 business days of order confirmation unless their shop is marked "Delayed shipping" on their profile, in which case the dispatch window may extend to 7 business days. "Closed" shops cannot accept new orders.

If a seller fails to ship within their stated window, you may cancel the order and receive a full refund (see Refund Policy).

4. Delivery Times

Once dispatched, delivery typically takes 3-7 business days depending on the courier the seller chose and your location. Remote areas may take longer. Tracking information is shared with you in the app as soon as the seller marks the order shipped.

5. Tracking Your Order

You can track the status of your order from the Orders tab in the app. Once the seller marks the order shipped, the courier name and tracking number become visible on the order detail page.

6. Damaged or Lost Packages

If your package arrives damaged, photograph the packaging and the item before unpacking further and open a dispute through the app within 48 hours of delivery. If a package is marked delivered but you did not receive it, contact the courier first with the tracking number, then open a dispute if the courier cannot resolve it. See the Refund Policy for how disputes are handled.

7. Address Changes

You cannot change the delivery address after an order is placed. If you need to change it, cancel the order (if the seller has not yet shipped) and place a new order with the correct address.

8. International Shipping

Trifta currently operates within India only. International shipping is not supported.

9. Taxes and Duties

All prices on Trifta are inclusive of applicable taxes within India. There are no customs duties or import taxes for intra-India deliveries.

10. Contact

Questions about shipping on a specific order? Open the order in the app and tap Report a problem, or email support@trifta.in with your order number.